You can also check out this. Why is the amount that turbo tax said it was going to send, not the same amount that has been deposited into my account? What message are you seeing? Then SBTPG's bank sends the rest of the Federal refund to your bank account. where is the r; I got refund from ach credit tax products pr sbtpg llc today. So why is my return $500 less? To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. If you need to, you can phone SBTPG to inquire about the deposit and ask them if it was a Federal refund or a stimulus payment. That's handled by an intermediary company called SBTPG (aka Tax Products Group.) I think Turbo Tax got the short end on this one. EdwardLO. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. This will take you back to the 2019 online tax return. If you have a prepaid card or a bank that releases your deposit early, you will see your money in your account in the afternoon around 3 or 4pm. So Im literally missing thousands! TurboTax would have sent several emails to you before they took the money out of your account. You have clicked a link to a site outside of the TurboTax Community. When you scroll down and hit order details for the tax year, it then says total fees (taxes included) and lists an amount. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is mainly a user community forum, so no one here will know exactly what you received or didn't receive and why. Currently, check cashing at Walmart is not available in NJ and NY. There is an EXTRA 39.99 for that Refund Processing Service. At the end of my doing my returns it said I can be exempted from the paid thing. Optional: Pay fees out of Federal refund: Additional service fee of $40 or $45, depending on whether it's California or not. where did the other 45.00 go? The only information TurboTax gets is after efiling, in regard to whether the efiled return was accepted or rejected. But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. Ironically, that would also equal a round number of $3900. To check on regular tax refund status via automated phone, call800-829-1954. I have a similar issue. @DadMomTaxHHMAWhat "new" entity are you referring to?