However, they will require your drivers license and could ban you from future non-receipted returns if you take advantage of this too often. Applicable Beauty Insider status must be attained prior to redemption. Your email address will not be published. No, but you can use your discount in Sephora US and Canada stores, Sephora at Kohl's, and on sephora.com, sephora.ca, and kohls.com! Products that were excessively used or damaged after purchase cannot be returned. Sephora Return Policy - Easy Guide For Exchange & Refund If you do not have the receipt, you can return it for store credit. Hi Yoleen, Sephora will give you cash back if you return something you originally bought with cash. July 12, 2022 by Alex. When returning an online purchase to the store, bring the new or gently used item with the original packing slip and the credit or debit card used to place the order to a Sephora store. Returns are ultimately up to the store's discretion. About Our Ads But one super annoying factor about online shopping is that you cant judge read more, We all love shopping online, scrolling away for hours to find that perfect dress. Visit sephora.com/beauty/pick-up-delivery-options for more details and information. After reading this article, youll be able to shop with confidence and know exactly what to do if you need to return an item. If you make a return between 31 and 60 days after a purchase, you will receive store credit. Theres a thread for that! Oh bummer! Thankfully, no one understands that more than Sephora itself! Yes, Sephora accepts lightly or barely-used products for return. Will this promotion be available at Sephora inside JCPenney? Either way, it should take about 30 days for your return to be processed. Sephora Can Ban Customers From Making Returns - Insider To return by mail, you should include original packing slips, send in a box or padded envelope, then attach your return label to the package and send it off. Were breaking it down as simply as possible to give you an easy guide that hopefully answers all your questions! I earned Beauty Insider points on my purchase, but I need to return the order. For more information, please check out this link: Warm Regards, Penelope 0 Reply 4 Replies alysin 04-25-2019 07:15 AM Is this still true? Therefore, VIBs could not shop the SC sale before their own sale started. Sephora 's returns policy for lightly used products is quite generous. According to Sephora's policy, they will accept returns with receipt in "new or gently used condition" within 30 days of purchase for a full refund. 10. New or gently used items in the system will be eligible for standard returns or exchanges according to the Sephora refund and exchange policy. Without a receipt, returns are not accepted. If you return the item within 30 days, Sephora refunds you to the original form of payment.