All Rights Reserved. Reference 1. The package, however, did come with an apology sticker from the USPS, as its contents worth $130, according to the Reddit user were missing. The merchant or online shop, as our contract partner can start an investigation for lost items. To contact the OnTrac support team, text (302) 246-7136* and an OnTrac representative will be happy to help. Although they are expensive and slow, they never lose packages. In 2011, OnTrac celebrated its 20th anniversary of delivering . Value added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Then check your email for more information on the investigation process. No package was delivered. Problems in the last 24 hours in Jersey City, New Jersey. They will keep your packages and medial supplies for weeks and then send them back without attempting a delivery. OnTrac Reviews | Read Customer Service Reviews of ontrac.com Click here to learn more. Nice job. Established in 1991. Finally i decided to contact Shein and they said ontrac sent back my package to sender. x Waited all day to sign for a new phone. 'These are people holding our packages essentially hostage': Multiple They didn't even deliver my package to the right county, I tried contacting them 6 or 7 times but I don't think anyone works there. @OnTrac_Shipping This will be the third day in a row my package will not be delayed because, "An event has delayed your delivery. No, OnTrac is not part of the USPS. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Latest outage, problems and issue reports in Jersey City and nearby locations: Latest outage, problems and issue reports in social media. Thanks for caring, OnTrac. You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. If you still need further assistance, fill out the form on the tracking page with your tracking number and contact details. All rights reserved. What does that "Shipment delayed" message mean when the package arrived at their facility? The merchant or online shop as our contract partner can start an investigation for lost items. Once your shipment has been handed over to us by the merchant or online shop, delivery is based on the service selected. I did not have any contact with any delivery person. For security reasons, your retailer will need to approve changes to your delivery address. Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m. We want to help! You may opt-out of the NotifyMe text alerts program at any time. Expected Delivery Date. For more information, please see our After you enter your tracking number, please hit Track Your Package to see the latest status. We use cookies to enhance your experience. If i could leave a less than 1 star rating i would. Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt, or when the package is delivered.