For me, anything that costs over $1,000 better last more than a few months.It's also worth noting that the Cole Sofa and Cole Ottoman are no longer offered by Joybird, so quality issues may be unique to that line of furniture. Customer service was not responsive. This also applies if another party ships the item. I think a more on-target price point would have been $1,200. Take for example Eames ball coatrack -- painted wire and painted wood balls -- no debate here about veneer, edge banding, plywood vs solid wood, etc. **Note: I asked the service person what he thought of Joybird and he shared that he had been on a lot of service repair calls for Joybird and recommended a few others for similar price points instead.January 2017: Took multiple follow up calls throughout December and into January. However, if you are looking for a company that offers free shipping, our Ashley furniture reviews may provide you with another alternative. Their Unson retails for $2,239. I really love not having to pack up empty boxes and Styrofoam for recycling. So ultimately I paid about $1,500 for the piece, plus about $90 in tax and $129 in shipping. First the positive: the coffee tables are beautiful and the service was great! They are using the phrase "walnut wood" because they cannot claim to use "solid walnut," and yet want readers to think they are using solid walnut. Overall, I love Joybird this is my 3rd or 4th purchase and I've been happy with each one. The author is largely correct. Would have been nicer to see more of ethical nightmare business practices and less about plywood and veneer. Hopefully they used solid edging instead of tape (doubt it). Thrive was a USA-based company that manufactured in the US. The back of the sofa had loose / broken springs that made a horribly loud noise every time we sat down. And I really love it. It offers a curated collection of couches, chairs, and dining tables,including some of the brand's most-loved items like the Eliot sleeper sofa (starting at $1,379), Briar sleeper sofa (starting at $1,599), and Bryant modular sectional sofa (starting at $2,099). Modern Furniture Purveyor Joybird Opens Showroom on Melrose - Uncover LA 5) Nearly a week later, receive a call from JB Hunt asking to schedule another delivery 2 weeks from that day. If it's veneer, let the customer know. Price | $284 (stool)-$6,256 (5-piece corner sectional) Cue the "heart eye" emojis! Even after that, they missed the third delivery window. Joybird is a direct-to-consumer furniture company that was founded in 2014. It sounds ridiculous and it is, I know. Buying furniture online without seeing it on purpose or sitting on it makes me nervous. The fabric is lovely, and I like the legs on the piece. Key takeaway: Our experience with Joybird was a long and squeaky one. you buy furniture. Veneered plywood/particle board. And what's the "old-school" approach, are they using handplanes and spokeshaves? Open now in WeHo, the furniture purveyor offers a curated collection of modern and mid-century couches, chairs, dining tables, and more. The Denna chaise, while comfortable, could probably use a bit more cushion on the main area. Orders under $7,500 can be returned to us for a full refund. I used to be all high and muggy about licensed originals but not anymore. Big mistake. Takes a few months to produce Joybird's 'built to order' pieces. Marketing can't be an issue, it's already popular. If you work at Joybird, I hope our experience gives you some good action items to address and make your company more successful. Veneer is real wood by the way. Never again. Their digital, physical and virtual shopping experiences redefine the way Clearly that company pretends to be more of what it is, still you can have really fine materials other than solid wood, and plywood made of different types of woods, so those patterns on the side can have some kind of repetition (because of the unrolling process of the plywood manufacturing).