I sent both bracelets to Effy. I had lost one earring on a recent trip and I was devastated. Information provided by various external sources. Verification can help ensure real people write reviews about real companies. Raphael, from Effy, let me know when a ring I had been eyeing for a long time, came back in stock. They are so awesome in helping me get what I desire! The good reviews are from the company itself. Also, the ring was less expensive on your website than from the sale in the store! Long receipt time. UPS would have done it for free so I did not like that at all. UPS would have done it for free so I did not like that at all. You were helpful telling me how to exchange a pair of earrings. Effy Jewelry Reviews The designs are beautiful. They alerted me as to when I could expect delivery and it is as beautiful as the picture. That sounds incredibly frustrating! I really hope it works out for you! Please call 1-877-ASK-EFFY (1-877-275-3339), Monday through Thursday 9:30am thru 5:00pm EST, Then a phone call and a price drop, led to a quick turnaround and now I have my owl ring! Effy Jewelry Reviews | Read Customer Service Reviews of Information provided by various external sources. At its core, Effy's business is built around family and community. What didnt go wrong After I ordered it I sent an email asking them not to ship until May 14th they responded that they would comply A day later I got another email a day later that said it had shipped I responded the next day asking them not to ship until May14th Again they agreed It has not been delivered as it needs a signature. UPS would have done it for free so I did not like that at all. Lol. Ordered through your company and it was perfect. later! In addition, there has never been any BBB complaint registered against Effy, in the past three Effy Jewelry Reviews She is trying to say it is limited life warranty and will not replace any diamonds that fall out of your jewelry UNLESS you pay out of pocket. They told me upfront that resizing my ring would take some extra time. They are truly family! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The stones in the earrings I ordered were supposed to be 2 different colors: darker one and a lighter one . Panther necklace is ok, the jewelry box is lame, looks old, the necklace came in a small micro ziplock bag (seriously?) But when you have a ring sized from their size 7 to an 8. Once I contacted a representative on line she was very helpful and I was able to complete my purchase.Love the ring I received 2 days! I contacted Effy customer service about that, no response.