There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. All menus load fine but every Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. If that still doesn't work, it means the device will no longer be compatible. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). Take a look at our article BBC iPlayer detecting VPN to find out more. Please Samsung work with BBC to sort this out, dont leave it to your consumers. 02001 error I played the video successfully on the two TVs. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. in. BBC iPlayer stopped loading 06-01-2018 On the remote control, press the Home button, then select APPS, then Options. 06:03 PM Please see our list of fixes below. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The problem however seems to be mainly affect Samsung TV users and Roku users. If I go onto my tv and load IPlayer,it comes on no problem. The app thinks your IP address is outside of the uk. Update your They way I currently fix this is to update my DNS details to another IP address. Glad you tried the reset, it means I don't have to re-enter all my passwords! If your web browser is Safari, BBC videos still work but at a lower quality. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. 05-10-2018 For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. What exactly does it say? Detail the steps to reproduce the problem or fault. Required fields are marked *. Luckily I have a program checking for changes to the page or I might have missed it. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Including on programs that was previously displaying the issue.